Refund policy
At Bayleaf & Cane, every item is made to order with care just for you. Because of this, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or buyer's remorse.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we're happy to make it right.
Please contact us within 30 days of receiving your order at hello@bayleafandcane.com.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the problem
- Clear photos of the item and any damage
If the issue is confirmed, we'll arrange for a replacement or refund at no additional cost to you.
Lost Packages
If your package appears lost in transit, please contact us. We'll work with our fulfillment partner and shipping carrier to investigate and help resolve the issue.
Order Changes & Cancellations
Because orders enter production quickly, we can only accept cancellations or changes within 12 hours of purchase. After production has begun, orders cannot be modified or canceled.
Contact Us
If you have any questions about your order or this policy, please contact us at:
We're always happy to help.